Today's Revenue Management thought:-

Bridging the gap…..

Yes we are competitors, but by sharing knowledge, exchanging information, ideas, and experiences between revenue management professionals will enhance and optimise performance, improve processes, and increase profits.

We can be more open about sharing best practices, case studies, tips and tricks, and data analysis. Knowledge sharing can help us identify areas of improvement, set goals, and develop strategies with the single goal of lifting the standards of pricing within our industry.

Knowledge sharing will also help bridge the gap between theory and practice, allowing revenue management professionals to gain a deeper understanding of their field and develop more effective strategies.

By sharing knowledge, revenue managers can stay informed, stay ahead of the competition, and increase their effectiveness.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

I saw a multitude of systems and fantastic programmes on offer at the ITB.

It actually led me to think - why teaching revenue managemnt is essential.

Yes, systems help us to a great degree…… but do those who use the system fully understand the tools and the task.

Teaching & discussing revenue management is essential in that it helps us maximise profits and understand the importance of pricing strategies, as well as the varied lines of thought on the subject. It also helps us understand how to optimise our pricing strategies in order to make the most of the resources we have. This knowledge, enables us to adjust our pricing strategies to capture the maximum amount of revenue.

Furthermore, teaching revenue management also helps us develop a better understanding of the different aspects of our customers and how to best target our offers and promotions. This knowledge helps us better meet customer needs and create more successful marketing campaigns.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

It was fantastic to be at the ITB - to meet up with “lost” colleagues & find new contacts.

In addition there was so much inspiration to be had, and it was great to see what was developing on the tech side of hospitality.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

Seeking inspiration at ITB……..No post this morning

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

Is your price right ?

It really depends on who is looking at the price. 

You have set this price based on a number of determinants - occupancy, costs, market activity, etc. - and consider this to be your value proposition.

Do your guests or potential guests share your opinion on the value proposition ?

The key is putting yourself in your buyers' minds and determining what they will think is fair.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

A new client contacted me to consult on the following - Should OTA's be the ones controlling the payment side of reservations made on their sites ?

There is no right or wrong answer to this, as allot depends on the set-up of your operations and administration.

My initial thoughts on the issue is - No, OTAs should not be the ones controlling the payment side of reservations. This should be managed by the hotel . OTAs should be responsible for providing customers with the ability to book reservations, while the payment side should be handled by the hotel.

On the other hand - Yes, there are advantages to allowing OTAs to control the payment side of reservations. OTAs typically have sophisticated payment systems that can help streamline the booking process, reducing the time and effort of hotel staff. This can also help reduce administrative costs and fraud risks, as well as make it easier for customers to pay for their reservations. Furthermore, OTAs may offer customers additional payment options and benefits, such as loyalty programs and discounts, which can help to attract more customers.

So while many hotels are still playing tech catch up….. we again see our efforts being outsmarted by our suppliers.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

€89…€99 or €109…….

What goes through my mind when I evaluate prices.

When setting prices, I think about the the properties cost structure, the demand trends for the property, the competition, and what we want to achieve in terms of profit.

I also consider the value that customers get from booking a room and how it compares to similar products in the market.

Finally, I think about the marketing strategies we need to use to promote the property, and how pricing will impact those strategies.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

An student from the Copenhagen Hospitality School called me this morning, and asked me to sum up the essence of Revenue Management in five sentences…..

A challenge, in that Revenue management is the application of analytic disciplines that attempt to predict consumer behaviour in order to optimise product availability, and thereby identifying the right price to maximise growth and ultimately, profit.

The primary aim of revenue management is selling the right product to the right customer at the right time for the right price.

The essence of this discipline is in understanding the customers' perception of product value and accurately aligning product, prices and availability with each customer segment.

The shear volume of data, entails that we need to use technology to make the life of a Revenue Manager easier.

At the end of the day….. it’s an art form, a discipline, a numbers game… where there is no one fit solution or final result.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

Two down…. Ten to go…. 2023 is in full swing

Q1 2023 is rapidly coming to an end, and many predict (forecast better times).  Remember to revise your forecasts, as data is constantly changing.

But what is it that makes forecasting such a thorny task ?

Here’s a few issues that can cause you challenges:-

1. • data properties change over time

2. • detecting changes in the distribution

3. • the forecast period has low predictability

4. • random fluctuations in the data

5. • when there’s not enough data

So don’ just blindly trust the models…. Be a bit pessimistic and question everything.

Have a profitable week.

✌🏼

Today's Revenue Management thought:-

Another month is almost behind us.

Weak consumer spending and with erratic pickup numbers making forecasting extremely difficult, how do we plan ?

Revise, revise, revise.

Look at your numbers, look at your competition, re-evaluate your marketing…. there is the need for quite a bit of micro management.

Have a profitable week.

✌🏼