Today's Revenue Management thought:-
Upsell - cross sell - there is no such thing as a good time.
In fact, cross selling and up selling can be proposed throughout the client journey:
At the moment of booking, as it happens with e-commerce and airlines
A few days before the arrival of the guests through an email - the use of an optimized communication process with the guests
During the check-in
During the stay
On the way back, once the journey is over (especially if the experience was positive), asking for a review and offering further discounts and benefits in order to retain the customer and increase his lifetime value
Have a profitable week.
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