Today's Revenue Management thought:-
Choosing the right KPI’s !
Distribution costs have a big impact on profitability. Do you measure them ?
Net RevPAR !
This KPI will define the impact of distribution costs such as commission, credit card costs, reservation transaction costs, etc.
To get this accurate you will need to ensure that your PMS is able to associate these costs with each reservation, and you will need to establish a cost structure for your direct offline reservation (telephone, e-mail, etc.)
Have a profitable week.
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